Delivery Policy

At E-RENOVATION, your satisfaction is our priority. As an exclusive online bathroom supply store, we are committed to delivering your orders promptly and efficiently. Please take a moment to familiarize yourself with our delivery policy to ensure a seamless experience.

Delivery Updates

We understand the importance of swift delivery. While we strive to maintain quick order processing and dispatch, please note that third-party courier timeframes are beyond our direct control. The estimated delivery times displayed at checkout are approximate and meant for guidance. We appreciate your patience as our dedicated team and couriers work diligently to ensure timely deliveries.

No In-Property Handloading
We no longer offer in-property handloading services to prevent any potential issues or damages. Our drivers are here to deliver to your doorstep safely, without entering your property. Our delivery fee only covers transportation costs to your specified address.

Receive your order and Item Inspection

Order Collection

For larger or fragile items, we carefully palletize them to minimize transit damage. It’s your responsibility to have someone available at the delivery location to assist the courier driver in unloading. While the courier may notify you before arrival, specific arrival times may not be provided. If you’re unavailable for collection at the provided delivery address, your order will be returned to the local depot for later collection.

Goods Inspection

Thoroughly inspect your received goods before signing any delivery documentation. This step is crucial to ensure your complete satisfaction.

1. Post-Delivery Damage
   We cannot be held responsible for any damage reported after delivery and without prior inspection.
2. Acceptance Upon Signing
   Your signature on the delivery docket for third-party couriers signifies acceptance of goods in good condition.

We strongly recommend immediate inspection upon delivery, particularly for orders exceeding $100. An insurance fee applies, ensuring coverage for damages. Should you encounter damaged items, please decline signing the docket, take photos of the affected products, and promptly contact us. We’ll assist you in filing a claim with the courier and swiftly arrange a replacement. Failure to follow this process may hinder compensation efforts.

Note: If your order is packed on the pallet, to inspect, please do not move the goods from the pallet when checking.

Select the Right Delivery Method

Delivery Cost

The delivery cost can be only known on the Cart page or the Checkout page. For quick access without creating an account, utilize either of these methods:

1. Cart Page: After adding products, visit the cart page and use the “Shipping Calculator” for instant cost estimation.
2. Checkout Page: Proceed to the checkout page, input your “Postcode” and “State,” and view the shipping cost in the “Cart Summary” section.

Delivery Methods

1. E-RENOVATION Own delivery team

If you’re located in Sydney, choose “Our Own Delivery” during checkout. This option is available for Sydney metro and eligible areas where our delivery team operates. The delivery fee is fixed and starts at $40+. Our delivery team operates Monday to Friday, barring exceptional circumstances.

2. Australia Post

Starting from $11.66 (including GST) for packages meeting specific dimensions and weight criteria.

Volume (m3)	Length (M)	Weight (Kgs)
0.25	1	22

3. Third Party Courier (Suitable for all)

Ideal for customers outside Sydney or beyond our own delivery range. This option accommodates all types of goods, including larger or fragile items.

Expected Delivery Time & Order Tracking

Expected Delivery Time

Anticipated delivery times are provided on each product page:

• Sydney Metro: 1-3 working days (with a one-hour notice from our driver if “Our Own Delivery” is selected)
• NSW, ACT: 3-5 working days
• VIC, QLD: 5-10 working days
• SA, WA, TAS, NT: 7-14 working days

Please note that these are average expected times (AET) based on historical data. Actual delivery times depend on couriers and are beyond our control.

Order Tracking

For orders dispatched using third-party couriers, you’ll receive a tracking order email or note once your shipment is in transit. This notification will be sent to the email address you provided during order placement.

Here is an example of our tracking email

In the tracking email, you will find a tracking number and tracking link. After clicking “Track Your Order” button in the above picture, you will be redirected to the courier’s website for detailed shipment status.

Here is an example Of TNT:

Note: We are committed to facilitating your shopping experience. However, it is your responsibility to consistently monitor your email for pertinent order updates.