E-RENOVATION is online bathroom supplies store only without showrooms or designed spots for pick up by customers. Timely, Accurate, and Efficiency are always our concerns.
Delivery fee means the transporting cost from our business warehouse to the customer's delivery address provided by the customer online. It does not include the handling fees to move products to the inside of the property.
When our driver arrives at the delivery address, if the customer wants our driver to move to somewhere under the roof like a garage, veranda, etc., we would like to help. However, customers must get involved in the lifting and moving products. In this case, E-RENOVATION or the third party delivery company is not responsible for any damage to the products or any damage relating to your property.
No handloading into your property
To avoid any unnecessary troubles or damage issues, our driver will not be allowed to access the inside of the property. Therefore, it is the customer's responsibility to handle the products into the properties. We understand that some old-age or disable customers need special help. Please let us know before you place an order with us. Without the notification, E-RENOVATION has the right to refuse any relevant request. We want our customers to be satisfied, not to make trouble for them.
E-RENOVATION promised fast delivery to customers. We know your time is invaluable, especially for some urgent orders, for example, renovation guys could leave and delay your projects to do other jobs if your order can not arrive on time. To avoid this kind of dilemma, we strongly recommend you to discuss with our sales online or send an email to figure out the best solutions before you place orders online. We never over-promise our customers about something that we can not make happen.