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Exclusively Online Excellence
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How Can We Help You WithExclusively serving Australia with nationwide delivery
What is the expected delivery time?
You may find this information on any product page. Delivery time is variable after your order placement:
- Sydney metro: 1-3 working days
- NSW, ACT: 3-5 working days
- VIC, QLD: 5-14 working days
- SA, WA, TAS, NT: 7-14 working days
Note: The shipping times indicated above, as well as on the cart or checkout page, denote the transit time following the dispatch of the order. Learn more about our Delivery Policy.
How to know the delivery cost without a sign-in?
The delivery cost can be only known on the Cart page or the Checkout page.
For quick access without creating an account, utilize either of these methods:
- Cart Page: After adding products, visit the cart page and use the “Shipping Calculator” for instant cost estimation.
- Checkout Page: Proceed to the checkout page, input your “Postcode” and “State,” and view the shipping cost in the “Cart Summary” section.
Where are you located? Contact number?
- We are located in Sydney, NSW. At this time, we do not have branches outside of Sydney.
- We do not have contact numbers available. However, you can reach us via online chat or email.
Do you have a showroom(s) or pick-up place?
- We are an online bathroom supply shop and do not have physical showrooms.
- Unfortunately, we do not offer the option for order pick-up. All orders will be delivered either by our own delivery team (for Sydney and certain reachable areas) or through third-party couriers.
I want to know how to install the products listed on the site, can I get help?
- Unfortunately, as an online seller instead of an installer, we can not help on this matter.
- Please contact your installer or any experienced tradie people for this.
Can you offer the customization of the color, size, and other aspects of the products listed on your site?
We do not offer customized products and services online. If you can’t find what you’re looking for on our site, it means we don’t have it.
For any SEO or digital marketing companies
We are so honored for getting your attention. Because we have our team to work on this, you may skip us. Thank you very much!
Still not helpful? You may also find more information on our FAQs
Or send us a request by filling out the contact form. Our customer service specialists will get back to you within 24 hours.
Kindly review all the information provided on this page prior to proceeding with your request submission. The inquiries already addressed on this page or the product page may not receive a response, especially for the questions below.
Kindly review all the information provided on this page prior to proceeding with your request submission. The inquiries already addressed on this page or the product page may not receive a response, especially for the questions below.
- Shipping cost
- Shipping days/time
- Any form of quotations including “pro forma invoice”
- The customization of product(s) listed on the site.
- Installation of product(s) or product part(s)
- SEO or digital marketing emails