Must be installed by a professional plumber. Otherwise, the warranty will be void
2 years replacement warranty on the parts
Mini cistern stops
1. Shipping methods
*Handle goods inside properties?
Our own delivery (1 driver only)
Sydney /reachable areas
3rd party couriers (Auspost, TNT, etc.)
* Delivery or shipping fee does not include the handling fee
**The driver is not allowed to move the heavy or oversized goods into the property anymore. Doing this will protect both parties. Our own driver will deliver to the closest designated location in proximity to the property, such as the garage or sheltered areas.
However, sometimes, to show goodwill, our delivery driver is willing to assist but will not engage in upstairs movement. When handling oversized or overweight items(like shower screens, vanities, baths, and so on) in the property, manually handling by at least two individuals is required instead of using a handle trolley to minimize the risk of damaging stair bullnoses, scratching the walls/floors/doors surfaces, or any property interior. Therefore, a capable individual from the customer's end must be present on-site to assist with lifting. It is important to note that in such instances, neither E-RENOVATION nor our driver is responsible for any damage to products or property.
2. Estimated shipping time
*Average working days
NSW(excl. Sydney Metro ), ACT
SA, WA, TAS, NT
*The delivery timeframe may vary depending on the chosen courier, and it is calculated subsequent to the order's dispatch
3. How to know shipping costs
Delivery fee does not include "HANDLING FEE"
The delivery cost can be only calculated on the Cart page or the Checkout page. For quick access without creating an account, utilize either of below methods:
Cart Page: After adding product(s), visit the cart page and hit the button “CALCULATE SHIPPING” for instant cost estimation.
Checkout Page: After adding product(s), proceed to the checkout page, input your “Postcode” and “State,” and view the shipping cost in the “Cart Summary” section.
The above serves as a concise overview to address the most common customer inquiries. For more comprehensive details, please refer to our Delivery Policy.
1. Returns/refunds accepted within 10 days of order receipt
Exchanges and refunds are valid only for unused, intact products in original packaging. A 25% restocking fee applies for the release of returned goods to suppliers’ warehouses.
2. Refunds are promptly issued exclusively to the original payment method used
For privacy and security considerations, we are unable to issue refunds to a card that differs from the one used for payment either.
3. Some products and brands can not be returned/refunded
Any parts including toilet buttons, toilet seats, kitchen sink wastes
Subject to the suppliers' policy, stone top vanities can not be returned/refunded
Otti Australia brand vanities and storage cabinets
To check the product brand, you may find it under the tab “Product Data” on any product page