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NSW Lockdown Notice


Last update 18 July 2021

Following the Australian government's lockdown measures, almost all businesses have been affected. Our business will be affected primarily on the delivery time at the moment. Therefore, please allow us more time to arrange the delivery.

No Changes to Customer Support

Because E-RENOVATION is Sydney based online marketplace and all the communication with customers is through online chat or emails, there are no changes for us to serve our customers. 

Changes of Stock and Price 

We apologize for any inconvenience for the temporary shortage of stock and keep updating our online stock level.

Due to the huge increase of the material cost and the international shipping cost in the recent year, the product's price we are selling now has to be adjusted.  E-RENOVATION has the right to change the online price anytime without notice. 

Changes to how you will receive online orders

There are some changes in how you will receive your online orders, with carriers changing the way they deliver to minimize the risk of catching and spreading COVID-19. This includes no longer requiring a Signature on Delivery:

  • Australia Post no longer requires a Signature on Delivery for parcel delivery or collection.
  • Whether at a Post Office or residence, an Australia Post staff member will ask for and record the customer's name and sign on their behalf
  • Other Postage Carriers (i.e. Fastway and Couriers Please) are temporarily moving away from a written 'Signature on Delivery' and automatically granting authority to leave.

E-RENOVATION Delivery Team will strictly follow the lockdown measures 

  • No longer requires a Signature on Delivery
  • Mask and gloves must be worn when the drivers dispatch online orders
  • Keep sanitization of our delivery vehicles or tools
  • No hand loading goods into your properties

Menu

Tracking Order

How-to:

1. If you are registered as a 'Customer', please login to your account to know your order status. You will find all the updated messages from your order history.

2. If you are registered as a 'Guest', please click here to get an instant check of order status without our updated messages. For more details, you have to check your registered email.

Q & A:

1. Forget your password?

You will receive an automatic email about your personal login details after you create an account.

2. Where can I get an update about my order?

We recommend you check your email regularly to get more updates about your orders.

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