Terms and conditions
Before shopping with E-RENOVATION, please read terms and conditions carefully.
Terms of sale & Returns Policy
E-RENOVATION is only online retail shop in Sydney without showrooms. All the products online are directly imported from manufactures or from local suppliers. Our aim is to ensure the quality of products and services delivered to meet customers' satisfaction.
We want our customers to find the branded products online they want at the most competitive price. Making every single customer satisfied is not possible, but we will utilize our knowledge and patience to get close to it.
When you shop at E-RENOVATION online platform, all the ordered products are swiftly delivered to customers at nominal postage or courier rates and that the products arrive in perfect condition so that there are no complaints.
All the products online are with manufacture's warranty and we promise that any warranty claim will be solved in 24 hours. We have outlined our returns policy below.
Exchange & refund
We accept exchange or refund in 14 days if the product and its box is completely intact and in new condition.
- 'Change of Mind' is not the reason for exchange or refund.
- Products that are special order are excepted.
- Any freight charges will be the responsibility of the purchaser.
- Please check all goods are correct and in good order before installation, as no exchanges will be accepted on products that have been installed. This is commonly the condition of the manufacturers.
Exchange would incur 30% of product selling price as re-stocking fee.
All the goods are required to be installed by licensed tradesmen otherwise warranties are void.
All dimensions for each product are approximate and can vary slightly
How to avoid re-stocking fee for exchange