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Help centre

help centre

Frequently asked questions

Do you have a showroom or pick-up place?

No, E-RENOVATION is a bathroom supplies online shop only in Sydney with no showrooms and no pick-up place.

How do I contact with E-RENOVATION

Please chat with us online or email us by contact@erenovation.com.au

What is the benefit to shop in E-RENOVATION?

Lower price with premium quality. Our products are warrantied and tested in the Australian markets many years. All The products come from local reliable suppliers or directly imported from oversea.

What is delivery time after order placement online?

All the orders are only dispatched from Monday to Wednesday, except for public holidays. The delivery time could be any time between 8:00 and 17:00. For example, If you live in Sydney and place order on Tuesday, We can dispatch your order on Wednesday. 

How long can I receive my order after dispatching?

If you choose "Australian Courier" as delivery method, the time of good receiving could be 2-7 working days depending on your living area.

If you choose "E-RENOVATION" as delivery method, your order will be recieved in 2-3 working days.

Order tracking or sale history checking

For all the registered customers, please sign in with your username and password. You can download your invoice, check your order status or history. Click here to get started

What can I do if I receive the faulty products?

We are so sorry to hear this, but do not worry because all the online products are warrantied. Please chat with us online or email us, our sales team will respond immediately. 

Warranty claim procedure

1. Check your products online to see if your product is still under the warranty time.
2. Email us by related the proof below:

  • Your issues
  • Your order number
  • Your full name and contact
  • The photo of faulty product for our appraisal

3. Our sales team will get back to you in 24 hours

Can I get refund or return if I do not like purchased products?

No, "Change of mind" can not be accepted

We are continually updating our HELP CENTRE for your convenience.

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