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Delivery policy

our services

To get an accurate delivery cost for your order, please add your items in the shopping cart, and then click on the "Calculate delivery cost" button. If you just would like to get a rough idea of it, please see below.

1. Price starts from $8.95 GST incl. (Australia Post), if your items are less than

Volume (m3)Length (M)Weight (Kgs)
0.25122

Note: The above is not always applicable. For small items, you will get a shipping estimate on the product page.
2. Price starts from $40 GST incl. (E-RENOVATION delivery team Mon to Wed only), if your area is located in Sydney.

3. Outside Sydney, for over-size items, please chat online with us to get the delivery cost if we can find a suitable delivery company for your area.

Note: Mirrors, mirror shaving cabinets, kitchen sinks or overweight, oversized items can only be delivered by E-RENOVATION delivery team  in the Sydney metro area. 

Time

  • E-RENOVATION delivery team
    Monday to Wednesday
    8:00 am to 17:00 pm
  • 3rd party couriers Monday to Friday
    Lead time depends on your area in 7 business days approximately

Duty

  • No hand-loading inside
  • Your help will be needed for oversize or too heavy items
  • One-hour notice before arrival will be given

areas

  • In Sydney
    All items online can be delivered or posted
  • Outside Sydney
    Only small items will be posted or chat with us online. 3rd party couriers will be quoted and sent to you

our expertise

E-RENOVATION is online bathroom supplies store only without showrooms or designed spots for pick up by customers. Timely, Accurate and Efficiency are always our concerns.

Delivery fee means the transporting cost from our business warehouse to customer's delivery address provided by customer online. It does not include the handling fees to move products to the inside of property.

When our driver arrives at the delivery address, if customer wants our driver to move to somewhere under roof like garage, veranda etc., we would like to help. However, customer must get involved in the lifting and moving products. In this case, E-RENOVATION or the third party delivery company is not responsible for any any damage of the products or any damage relating to your property.

No hand loading into your property

To avoid any unnecessary troubles or damage issues, our driver will not be allowed to access to the inside of the property. Therefore, it is customer's responsibility to handle the products into the properties. We understand that some old-age or disable customer need special help. Please let us know before you place order with us. Without the notification, E-RENOVATION has the right to refuse any relevant request. We want our customers to be satisfied, not to make troubles for them.

E-RENOVATION promised fast delivery to customers. We know your time is invaluable, especially for some urgent orders, for example, renovation guys could leave and delay your projects to do other jobs if your order can not arrive on time. To avoid this kind of dilemmas, we strongly recommend you to discuss with our sales online or send email to figure out best solutions before you place orders online. We never over-promise our customers about something that we can not make happen.

Fast delivery

2-3 working days for our own delivery team. Third party courier could be variant in timeframe.

item inspection

Items inspected by customer onsite are really important. Failure of signature will make your warranty void

Order track

Log in your account, check all the information about your order history and print documents you want

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