Last update 08 April 2020
We will keep updating this page following Australian government coronavirus lockdown measures.
No Changes to Customer Support
E-RENOVATION is Sydney based online marketplace and customer support team is available as usual by online chat or emails, thus there are no changes for serving our customers.
Changes of Stock and Price
We apologize for any inconvenience for the temporary shortage of stock and keep updating on our online stock level. Chat online with us to check stock availability is highly recommended. Due to the change in Australian currency and manufacturing cost, E-RENOVATION has the right to modify the price of online products anytime.
Changes to how you will receive online orders
There are some changes in how you will receive your online orders, with carriers changing the way they deliver to minimize the risk of catching and spreading COVID-19. This includes no longer requiring a Signature on Delivery:
Australia Post no longer requires a Signature on Delivery for parcel delivery or collection. Whether at a Post Office or residence, an Australia Post staff member will ask for and record the customer's name and sign on their behalf
Other Postage Carriers (i.e. Fastway and Couriers Please) are temporarily moving away from a written Signature on Delivery and automatically granting authority to leave.
E-RENOVATION Delivery Team will strictly follow the lockdown measures from health authorities
No longer requires a Signature on Delivery
Mask and gloves must be worn when the drivers dispatch online orders
Keep sanitization of our delivery vehicles or tools
No hand loading goods into your properties
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