Terms of Sale

Complaints & Returns & Warranty Policy

E-RENOVATION is online retailer located in Sydeny. That is the main reason why we supply the same bathroom wares as the retail shops but in lower price. We want our customers to find the products they want at the prices they expect. We also want all our customers to experience knowledgeable and friendly service to make their buying experience a pleasure. Sometimes, due to the nature of the products we sell, complaints do arise and we will respond to these quickly and courteously to come to a suitable resolution. All the Complaints please email to us or call our Customer Service Contact. We have also outlined our returns and warranty policy below.

 

Return Polices

EXCHANGES and RETURNS are acceptable only if the product and its box is completely intact and in new conditions within 7 days after sales. However, a 20% handling fee will be applied to ALL exchanges and returns once the products have been delivered to customers' address or transfered to pick-up office.

How to Avoid 20% handling fee
After you place orders online, you find some items in your order are wrong ones or unsuitable for you, please contact with us ASAP before delivery of the orders.

NB: Delivery fee is not refundable once the customer's orders have been packed up or delivered.

Please check all goods are correct and in good order BEFORE INSTALLATION, as
no exchanges will be accepted on products that have been installed.

NB: All dimensions for each product are approximate and can vary slightly.
E-RENOVATION takes no responsibility and recommends items are received for actual dimensions to ensure an accurate installation.

All orders delivered by courier must be inspected before being signed for.
E-RENOVATION take no responsibility for damaged items after they have been signed for as received in good condition.

Warranty Claim

All goods are required to be installed by licensed tradesmen otherwise warranties are void.
All the tapwares (Taps sets, Mixers, and bathroom accessories)

             5 year warranty (First year: replacement, the next four year: parts replacement only)

Toilets: 1 year for in-cistern mechanism, 7 years for ceramic body.

All the other items: 1 year warranty

If you have any problem about products when you are using under the warranty claim time, please send the email to us. The content of your email must include information as follows,
Your Fully name
Contact No.
Address
The faulty reason
Your invoice or receipt copy.

After we received the email, we will get back to you in 24 - 48 hours.


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